Refund Policy

The free plan costs nothing and needs no card.

Paid plans with a free trial give you the whole plan for the trial period. You are not charged during the trial, and you can choose not to continue at any time before it ends.

Plans are paid monthly or yearly in advance, in the currency shown on the pricing page.

You can cancel or change your plan from your workspace whenever you like. A cancelled plan stays active until the end of the period you have already paid for.

First payment: if HiHRM is not right for you, ask for a refund within 7 days of your first payment for a plan and we will refund it in full.

Duplicate or mistaken charges: if you were charged twice, or charged after cancelling, we refund the extra amount in full.

Service problems: if a serious fault on our side stops you from using HiHRM for a long time, we will credit or refund the affected period.

Part-used months or years after the first 7 days, except in the cases above.

Payments for workspaces suspended for breaking our Terms & Conditions.

Contact us with your workspace address, the payment date and the reason. The account owner should send the request.

Approved refunds go back the way you paid: card refunds usually appear within 5–10 working days; bank transfer refunds are sent to the account you name within 7–10 working days.